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Last updated: May 17, 2026

Indy Toy Lab LLC Privacy Policy

Indy Toy Lab LLC operates the Thomas Assistant Line and related communication services. This Privacy Policy explains how Indy Toy Lab LLC collects, uses, shares, and protects information when you communicate with us by SMS text message, voice call, email, or other communication channels.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, message content, call content, communication preferences, and any information you choose to share with us.

When you communicate with us by SMS, we may collect your mobile phone number, SMS opt-in status, SMS consent status, opt-out status, message history, delivery status, timestamps, and related messaging metadata.

When you communicate with us by phone, we may collect call records, call status, phone numbers involved in the call, timestamps, voicemail or call content if provided, and related call metadata.

How We Use Information

We use information to communicate with known contacts, respond to inbound calls or messages, coordinate scheduling, send reminders, follow up on requests, provide conversational assistance, maintain business records, troubleshoot communication issues, protect our systems, comply with legal and carrier requirements, and operate Indy Toy Lab LLC services.

SMS Communications

Indy Toy Lab LLC may send low-volume conversational SMS messages through the Thomas Assistant Line to known contacts who have an existing relationship with Indy Toy Lab LLC or its authorized representatives.

SMS messages may include scheduling, reminders, coordination, follow-ups, responses to inbound messages, and related conversational communications.

This SMS program is not used for cold outreach, lead generation, mass marketing, political messaging, debt collection, emergency services, or account verification.

Message frequency varies based on the conversation and your requests. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP or by contacting jordan@indytoylab.com.

SMS Consent and Mobile Information

Indy Toy Lab LLC does not sell, rent, or share SMS opt-in information, SMS consent, or mobile phone numbers with third parties or affiliates for marketing, promotional, lead-generation, or resale purposes.

All information sharing categories described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How We Share Information

We do not sell personal information.

We may share non-SMS-consent information with service providers that help us operate our business and communication systems, such as telecommunications providers, hosting providers, security providers, and support tools. These providers may use information only as needed to provide services to Indy Toy Lab LLC.

We may also disclose information if required by law, regulation, legal process, carrier requirement, or governmental request, or when necessary to protect rights, safety, security, service integrity, or prevent misuse.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, disclosure, or alteration. No communication or storage system can be guaranteed to be completely secure.

Data Retention

We keep information for as long as needed to provide communications, maintain business records, comply with legal and carrier requirements, resolve disputes, enforce agreements, and operate our services. We may delete or de-identify information when it is no longer needed.

Your Choices

You may opt out of SMS messages at any time by replying STOP.

You may request help by replying HELP.

You may contact jordan@indytoylab.com to ask questions, update communication preferences, or request information about your data.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new "Last updated" date.

Contact

If you have questions about this Privacy Policy or Indy Toy Lab LLC communications, contact:

Indy Toy Lab LLC Email: jordan@indytoylab.com